tag:blogger.com,1999:blog-74601803688731640612024-02-19T03:38:17.027-08:00Akomodasi PerhotelanAnonymoushttp://www.blogger.com/profile/11790170419702182478noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-7460180368873164061.post-85219186138868588302013-02-16T19:27:00.001-08:002013-02-16T19:27:32.787-08:00LAUNDRY AND DRY CLEANING SECTION<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="font-family: Trebuchet MS, sans-serif;"><img src="https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcRIYFgEyuHZR3KdzjTk5_ZL6B4b7vOvB1HngHPUhYufSm8ABw6Jjw" /><span style="color: #333333;"><span style="line-height: 19px;"><b><br /></b></span></span><b style="background-color: white; color: #333333; line-height: 16.890625px;"><span style="line-height: 19px;"><o:p></o:p></span></b></span><br />
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<span style="font-family: Trebuchet MS, sans-serif;">Laundry and Dry Cleaning Section adalah salah satu bagian di dalam House Keeping Departement pada satu atap hotel management yang bertanggung jawab atas semua cucian yang dikirimkan kepadanya.</span></div>
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<span style="font-family: Trebuchet MS, sans-serif;">Cucian – cucian yang dikirim ke Laundry and Dry Cleaning Section dapat dibedakan menjadi dua bagian besar, yaitu <b>House Laundry<i> </i></b>dan<b><i> </i>Guest Laundry</b>.</span></div>
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<b><span style="font-family: Trebuchet MS, sans-serif;"><u>House Laundry</u><i><u><o:p></o:p></u></i></span></b></div>
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<span style="font-family: Trebuchet MS, sans-serif;">House Laundry adalah segala macam cucian milik hotel yang terdiri dari :</span></div>
<ol style="background-color: white; color: #333333; line-height: 16.890625px; margin-top: 0cm;" type="a">
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;"><b>Linnen supplies</b> yang digunakan oleh House Keeping Departement (Floor Section), antara lain sheets, pillow case, blanket, bed skirt, bed pad, bed cover, curtain, dan towel.</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;"><b>Linnen supplies yang digunakan Food and Beverage Departement</b>, seperti table cloth, multon, napkin, place mat/tray mat, apron, table skirting, green velvet, glass towel, dan kitchen towel.</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;"><b>Uniform milik seluruh karyawan hotel</b>.</span></li>
</ol>
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<span style="font-family: Trebuchet MS, sans-serif;">Cucian ini sering disebut non revenue producting works karena tidak menghasilkan uang secara langsung, tetapi merupakan sarana pendukung pelayanan terhadap tamu (guest hotel service).</span></div>
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<b><span style="font-family: Trebuchet MS, sans-serif;"><u>Guest Laundry</u><i><u><o:p></o:p></u></i></span></b></div>
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<span style="font-family: Trebuchet MS, sans-serif;">Guest Laundry adalah cucian yang berasal dari para tamu, seperti :</span></div>
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<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Tamu yang menginap di hotel tersebut (in side guest)</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Tamu yang menginap di hotel lain (out side guest)</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Para pelanggan, seperti para pengusaha, para pejabat instansi swasta atau instansi pemerintah dan lain – lain yang sering mencucikan pakaiannya, bed cover, karpet, blanket mampu curtain ke hotel karena mereka tidak memiliki mesin cuci yang memadai.</span></li>
</ul>
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<span style="font-family: Trebuchet MS, sans-serif;">Guest Laundry disebut sebagai revenue producting works karena dapat menghasilkan uang secara langsung.</span></div>
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<span style="font-family: Trebuchet MS, sans-serif;">Tamu yang menginap di hotel akan dikenai biaya bila meminta layanan pencucian pakaian. Besarnya biaya pencucian didasarkan atas service laundry yang diberikan, yaitu atas :</span></div>
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<b><span style="font-family: Trebuchet MS, sans-serif;">Jenis cucian, dimana setiap jenis mempunyai tariff biaya service laundry tersendiri.</span></b></div>
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<b><span style="font-family: Trebuchet MS, sans-serif;">Macam service yang dikehendaki oleh tamu:<i><o:p></o:p></i></span></b></div>
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<span style="font-family: Trebuchet MS, sans-serif;"><b>Urgent/special service</b> (selesai dalam waktu dua jam), dengan tarif dua kali lipat dari tarif biasa.</span></div>
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<span style="font-family: Trebuchet MS, sans-serif;"><b>Special service</b> (dapat diproses selama empat jam), tambahan tarif 50% dari tarif biasa.</span></div>
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<span style="font-family: Trebuchet MS, sans-serif;"><b>One day service</b>, cucian dikirim pagi hari maka akan diantar ke kanmar pada sore hari setelah dicuci dan diseterika.</span></div>
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<b><span style="font-family: Trebuchet MS, sans-serif;">Proses / cara penangannya dapat :</span></b></div>
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<span style="font-family: Trebuchet MS, sans-serif;"><b>Washing (laundry)</b> berarti dicuci, diseterika.</span></div>
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<span style="font-family: Trebuchet MS, sans-serif;"><b>Press Only (PO)</b>, cukup diseterika saja, tidak perlu dicuci terlebih dulu.</span></div>
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<span style="font-family: Trebuchet MS, sans-serif;"><b>Dry Cleaning (DC)</b>: proses pencucian dengn sistem dry cleaning, tidak dicuci memakai washing machine tetapi dengan pengasapan, bagi cucian yang bahannya terbuat dari wool, sutera, nylon, saten, tissue.</span></div>
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<span style="font-family: Trebuchet MS, sans-serif;">Cucian dari luar dikenai biaya berdasar:</span></div>
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<span style="font-family: Trebuchet MS, sans-serif;"><b>Proses penanganan:</b> <b>washing, press only, atau dry cleaning service</b>.</span></div>
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<span style="font-family: Trebuchet MS, sans-serif;"><b>Beratnya / banyaknya cucian</b>, seperti sheet, towel dan cucian yang lain dari hotel - hotel lain akan ditimbang terlebih dulu untuk menentukan besarnya biaya yang harus ditanggung oleh pemilik cucian.</span></div>
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<span style="font-family: Trebuchet MS, sans-serif;">Untuk menjangkau tugas – tugas itu di dalam <b>Laundry & Dry Cleaning Section</b> terdapat beberapa petugas (Staff) yang mempunyai tugas dan tanggung jawab sendiri – sendiri, yaitu : <b>Petugas </b><b>Valet, Checker, Marker, Washer, Presser, Mangler, Dry Cleaning Operator, dan Order Taker.<i><o:p></o:p></i></b></span></div>
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<b><u><span style="font-family: Trebuchet MS, sans-serif;">Valet<o:p></o:p></span></u></b></div>
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<span style="font-family: Trebuchet MS, sans-serif;">Valet adalah petugas yang mengambil cucian dan mengantarkannya kembali kepada customer laundry setelah diproses sehingga bersih dan rapi kembali.</span></div>
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<b><u><span style="font-family: Trebuchet MS, sans-serif;">Checker<o:p></o:p></span></u></b></div>
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<span style="font-family: Trebuchet MS, sans-serif;">Petugas checker adalah mempunyai tugas dan tanggung jawab sebagai berikut :</span></div>
<ol style="background-color: white; color: #333333; line-height: 16.890625px; margin-top: 0cm;" type="1">
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Mengecek setiap laundry bag apakah cuciannya sudah sesuai dan cocok dengan laundry list yang menyertainya.</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Memeriksa setiap cucian, mengenai jenisnya, jumlah tiap jenis cucian, service yang diminta. Bila ada perbedaan jumlah tiap jenis cucian dengan yang tertulis dalam Laundry List maka ia harus segera memberitahukannya kepada Valet atau Supervisor.</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Memeriksa cucian, barangkali ada barang yang tertinggal di dalam saku pakaian. Kemudian segera memberitahukan kepada Supervisor apabila menemukannya.</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Memisahkan pakaian – pakaian yang menghendaki order laundry special service, express service/urgent, untuk didahulukan penanganannya.</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Mengecek setiap cucian barangkali apabila ada yang terkena noda-noda tertentu. Checker harus memberitahukan kepada washer agar diproses secara khusus.</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Mengecek cucian mungkin ada kancing baju yang lepas, jahitan sobek dan lain-lainnya. Bila menemukannya, maka harus diberikan kepada seamstress agar diperbaiki.</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Memeriksa cucian – cucian yang telah selesai dicuci barangkali masih ada yang belum bersih. Bila menemukannya, kembalikan lagi ke washer agar dicuci ulang.</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Memperhatikan order, misalnya ada cucian – cucian yang minta dikanji dan lain – lain.</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Melipat dan membungkus dengan plastic bag cucian – cucian kecil yang telah selesai dicuci, diseterika (seperti: kaos kaki, singlet, sapu tangan dan sebagainya).</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Pakaian – pakaian yang besar dihanger, ditata di dalam trolley beserta laundry list sesuai nomor agar tidak kusut; misalnya jas, hem lengan panjang, long dress dan lain – lain. Cucian – cucian tadi disiapkan di linnen trolley lengkap dengan laundry list untuk dikirim ke setiap kamar oleh Valet.</span></li>
</ol>
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<b><u><span style="font-family: Trebuchet MS, sans-serif;">Marker<o:p></o:p></span></u></b></div>
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<span style="font-family: Trebuchet MS, sans-serif;">Marker bertugas sebagai berikut:</span></div>
<ol style="background-color: white; color: #333333; line-height: 16.890625px; margin-top: 0cm;" type="1">
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Memberi tanda / kode pada setiap cucian berdasarkan nomor agar:</span></li>
</ol>
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<span style="font-family: Trebuchet MS, sans-serif;">Tidak terjadi kekeliruan ketika mengantarkanya.</span></div>
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<span style="font-family: Trebuchet MS, sans-serif;">Memudahkan valet saat mengantar dan memasukkan cucian.</span></div>
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<span style="font-family: Trebuchet MS, sans-serif;">Tidak hilang dan tidak tertukar dengan yang lain.</span></div>
<ol start="2" style="background-color: white; color: #333333; line-height: 16.890625px; margin-top: 0cm;" type="1">
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Memisah-misah cucian berdasarkan:</span></li>
</ol>
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<span style="font-family: Trebuchet MS, sans-serif;">Proses penangannya (washing/laundry, press only, dry cleaning).</span></div>
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<span style="font-family: Trebuchet MS, sans-serif;">Jenis bahan (jean, katun, dan lain – lain).</span></div>
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<span style="font-family: Trebuchet MS, sans-serif;">Warna cucian (warna putih tidak dicampur dengan warna, kuning, merah, hijau dan sebagainya, agar tidak kelunturan).</span></div>
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<span style="font-family: Trebuchet MS, sans-serif;">Tingkat kekotorannya, (misalnya yang terkena lumpur, tanah dan lainnya agar tidak mengotori yang lain).</span></div>
<ol start="3" style="background-color: white; color: #333333; line-height: 16.890625px; margin-top: 0cm;" type="1">
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Setelah cucian dipisah-pisahkan, Marker kemudian menyerahkannya ke Washer untuk diproses sedangkan laundry list diberikan kepada Office Clerk/Order Taker agar dibuatkan bill.</span></li>
</ol>
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<span style="font-family: Trebuchet MS, sans-serif;"><o:p></o:p></span></div>
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<span style="font-family: Trebuchet MS, sans-serif;"><b><u>Washer</u></b><u><o:p></o:p></u></span></div>
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<span style="font-family: Trebuchet MS, sans-serif;">Tugas Washer adalah sebagai berikut :</span></div>
<ol style="background-color: white; color: #333333; line-height: 16.890625px;">
<li style="text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Menerima dan mengecek semua cucian dari sorter maupun marker, yang berupa house laundry, guest laundry, out side laundry.</span></li>
<li><span style="font-family: Trebuchet MS, sans-serif;">Memeriksa noda dan kotoran yang melekat pada cucian dan menyikatnya.</span></li>
<li><span style="font-family: Trebuchet MS, sans-serif;">Memisah-misahkan cucian menurut jenis, warna dan tingkan kekotorannya.</span></li>
<li style="text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Memasukkan cucian – cucian kecil dan halus ke dalam net agar tidak hilang atau rusak, lalu memasukkannya ke dalam washing machine untuk dicuci bersama – sama dengan cucian yang lain.</span></li>
<li style="text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Mencuci dengan tangan cucian – cucian yang halus (kecil) yang tidak dapat dicuci dengan washing machine.</span></li>
<li style="text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Memindahkan cucian – cucian yang sudah dicuci dengan washing machine ke mesin extractor.</span></li>
<li style="text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Memindahkan semua cucian yang sudah diperas ke dalam drying tumbler untuk dikeringkan.</span></li>
<li style="text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Mengeringkan cucian – cucian yang tebal seperti kaos dan handunk dengan drying tumbler (mesin pengering auto).</span></li>
<li style="text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Mengeluarkan pakaian – pakaian dan linnen yang sudah kering dari drying tumbler untuk diserahkan kepada presser supaya diseterika.</span></li>
<li style="text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Menyerahkan cucian tipis dan halus, setelah dicuci kemudian digantung / dihanger, bila sudah kering, kepada Presser agar segera diseterika.</span></li>
<li><span style="font-family: Trebuchet MS, sans-serif;">Menjaga kebersihan area tugas.</span></li>
</ol>
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<b><u><span style="font-family: Trebuchet MS, sans-serif;">Presser<o:p></o:p></span></u></b></div>
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<span style="font-family: Trebuchet MS, sans-serif;">Tugas Presser adalah sebagai berikut :</span></div>
<ol style="background-color: white; color: #333333; line-height: 16.890625px; margin-top: 0cm;" type="1">
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Pertama – tama membersihkan area tugas.</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Membuka kran steam dan membersihkan flat (alat pengepres).</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Menyetrika semua cucian mulai dari leher baju sampai ujung lengan baju.</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Menghaluskan bagian bahu dan punggung.</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">mengepres bagian lengan.</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Menyeterika body belakang (kiri-kanan).</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Menggantung semua cucian yang sudah selesai dipress dengan hanger</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">melakukan proses sprayer (penyemprotan) pengharum dan parfum laundry.</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Menyerahkan cucian – cucian tadi kepada checker untuk diproses selanjutnya.</span></li>
</ol>
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<b><u><span style="font-family: Trebuchet MS, sans-serif;">Mungler<o:p></o:p></span></u></b></div>
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<span style="font-family: Trebuchet MS, sans-serif;">Mungler mempunyai tugas seperti Presser, hanya saja yang diseterika ialah cucian – cucian besar yang berupa linnen supplies, seperti bed cover sheet, pillow case, table cloth, napkin, karpet dll. Tugas Mungler yang lain adalah melipat semua linnen supplies yang telah diseterika, memisah-misahkannya menurut jenis dan ukurannya.</span></div>
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<b><u><span style="font-family: Trebuchet MS, sans-serif;">Dry Cleaning Operator<o:p></o:p></span></u></b></div>
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<span style="font-family: Trebuchet MS, sans-serif;">Dry Cleaning Operator adalah petugas yang melakukan proses pencucian secara dry cleaning (dengan chemical solvent) menggunakan dry cleaning machine. Adapun mekanisme prosedur dry cleaning adalah sebagai berikut:</span></div>
<ol style="background-color: white; color: #333333; line-height: 16.890625px; margin-top: 0cm;" type="1">
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Pilah – pilahlan cucian yang akan dicuci menurut warna, jenis serta tingkat kekotorannya.</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Lakukan spoting (menggunakan chemical stain remover) terhadap pakaian yang kena noda.</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Masukkan cucian – cucian kecil yang tidak tahan bantingan ke dalam net.</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Bersihkan dahulu filter mesin dari kotoran cucian.</span></li>
<li class="MsoNormal" style="line-height: 19px; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Buka kran mesin steamer boiler, mesin air panas dan angin, lalu hidupkan power.</span></li>
</ol>
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<b><u><span style="font-family: Trebuchet MS, sans-serif;">Order Teker<o:p></o:p></span></u></b></div>
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<span style="font-family: Trebuchet MS, sans-serif;">Order Taker juga sering disebut sebagai Office Clerk. Tugasnya adalah sebagai berikut:</span></div>
<ol style="background-color: white; color: #333333; line-height: 16.890625px;">
<li><span style="font-family: Trebuchet MS, sans-serif;">Menerima laundry order telepon (office operator).</span></li>
<li><span style="font-family: Trebuchet MS, sans-serif;">Mengerjakan administrasi laundry, antara lain:</span></li>
</ol>
<ul style="background-color: white; color: #333333; line-height: 16.890625px;">
<li style="text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Membuat laundry voucher/bill cucian segera mengirimkannya ke Front Officer Cashier untuk ditagihkan.</span></li>
<li style="text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Membuat laporan harian, mingguan maupun bulanan atas penggunaan obat – obat pencuci (chemical).</span></li>
<li style="text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Membuat laporan untuk atasanya menganai obat – obat pencuci yang hampir habis, agar dibelikan.</span></li>
<li><span style="font-family: Trebuchet MS, sans-serif;">Membuat laporan harian dan mingguan mengenai penghasilan dari laundry.</span></li>
<li style="text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Membuat Purchase Requestition dengan persetujuan atasan atas obat – obat pencuci yang hampir habis. Purchase Requestition adalah permintaan pembelian barang yang ditujukan kepada bagian pembelian.</span></li>
<li style="text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Membuat SR (Store Requestition) atas persetujuan atasan untuk meminta atau mengambil barang.</span></li>
<li style="text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Membuat Work Order kepada Engineering (teknisi mesin-mesin laundry) (Repair and Maintenance) bila ada kerusakan alat – alat/mesin – mesin Laundry, supaya segera diperbaiki, dengan persetujuan atasan.</span></li>
<li style="text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Mengarsip <st1:city st="on">surat</st1:city> – <st1:place st="on">surat</st1:place> yang masuk ke laundry dan laporan – laporan yang telah dibuat</span></li>
</ul>
<div style="text-align: left;">
<span style="font-family: Trebuchet MS, sans-serif;"><span style="color: #333333;"><span style="line-height: 16.890625px;">(sumber : </span></span><span style="line-height: 16.890625px; text-align: left;"><span style="color: #333333;">http://www.laundrychemical.com/</span></span><span style="line-height: 16.890625px; text-align: left;"><span style="color: #333333;">freshlaundry-drycleaning Other.htm)</span></span></span></div>
</div>
Anonymoushttp://www.blogger.com/profile/11790170419702182478noreply@blogger.com10tag:blogger.com,1999:blog-7460180368873164061.post-27399263402217210402013-01-28T02:45:00.002-08:002013-01-28T02:45:43.761-08:00Front Office<div dir="ltr" style="text-align: left;" trbidi="on">
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<b><span style="font-family: Tahoma, sans-serif; font-size: 12pt;">FRONT OFFICE HOTEL<br />(Kantor Depan Hotel)</span></b><span style="font-family: Tahoma, sans-serif; font-size: 12pt;"> </span></div>
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<img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi-SELkp4TFMipZtVMpXSoTZuatUCqWDCTF4LAh7ZVyoPh6eNOMe9Z1iV1sB4-8BscIDTVFf1It6ZzqwKQCVqhOSU800BvrviXfON_UrPrzQOsyhZ9i_sRoYkaawa2zkk_FJNT5ozSDH2s/s1600/Front-Office.28571839_std.jpg" /><span style="font-family: Tahoma, sans-serif; font-size: 12pt;"><br />Bagian / department di dalam hotel yang bertanggung jawab untuk reservasi tamu, registrasi, pelayanan tamu sebelum datang, saat kedatangan maupun saat check out dan pembayaran, juga tempat pusat informasi tentang hotel product knowledge maupun informasi pendukung tentang kegiatan bisnis di mana hotel itu berada dan berperan sebagai kesan pertama tamu tentang citra / kondisi hotel.<br /><br />Bagaimana kita memperlakukan mereka selama mereka menginap akan sangat menentukan pengalaman mereka. Karena pengalaman yang mengesankanlah yang akan membawa mereka ke kunjungan berikutnya.<br />Mereka yang terkesan dengan pelayanan, keramahan dan keunikan hotel, akan memberikan komentar positif dan memberi rekomendasi ke orang lain.<br /><br />Beberapa fungsi Front Office Department / Bagian Kantor Depan hotel :<br /><br /><b>Reservasi</b><br />Bagian yang bertugas dalam pengelolaan pemesanan tempat / kamar terlebih dahulu sebelum tamu dating ke hotel, hal ini dilakukan supaya tamu mendapat jaminan akan memperoleh tempat / kamar yang diinginkan saat tiba ke hotel.<br /><br />Bagian ini dibeberapa hotel masuk dalam struktur organisasi Marketing namun ada juga yang memasukkan dalam Front Office Department. ( Room Division )<br />Permintaan Reservasi kamar hotel datang dengan berbagai sarana, seperti surat, telephone, datang langsung, internet, e-mail maupun SMS<br /><br />The Reservation Process / pengelolaan pemesanan kamar</span><span style="font-family: Arial, sans-serif; font-size: 7.5pt;"><o:p></o:p></span></div>
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<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Same day reservation / pemesanan pada hari yang sama</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Normal Reservation / pemesanan kamar dilakukan beberapa hari sebelum datang.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Guaranted Reservation / pemesanan kamar yang disertai dengan deposit baik itu berupa uang, kartu kredit, voucher travel maupun surat jaminan dari perusahaan ( GL / guarantee letter ).</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Six p.m-Release / pemesanan yang dilakukan tidak bergaransi, jika sampai pada jam 6 sore ( 6.00 pm ) tidak datang maka kamar tersebut bisa dijual ke tamu lain. Untuk kondisi ini biasanya pada saat reservasi tamu ( pemesan ) telah diberitahu tentang kondisi dan aturan ini.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Forecast occupancy / pengelolaan kebutuhan tamu untuk kamar</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Manage Over Booking System / kelebihan booking dari kapasitas.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Yield Management System / Pengelolaan, penjualan harga kamar berdasar sedikit banyaknya permintaan kamar pada saat itu. ( hotel bisa menjual kamar berdasarkan target hotel saat itu ), biasanya hal ini dilakukan pada saat waktu ramai ataupun saat event / hari-hari tertentu.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Group Reservation / pemesanan kamar dilakukan untuk rombongan</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Individual Reservation / pemesanan kamar dilakukan secara perorangan.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Corporate Reservation / pemesanan dilakukan oleh perusahaan atau untuk perusahaan.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Travel Agent Reservation / pemesanan kamar dilakukan oleh biro perjalanan ( dalam hal ini jika tamu tersebut tidak datang maka yang ditagih adalah pihak dari travel agent, hal ini dilakukan karena telah ada perjanjian / kontrak dengan Travel Agent tersebut )</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
</ul>
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<b><span style="font-family: Tahoma, sans-serif; font-size: 12pt;">Check in </span></b><span style="font-family: Tahoma, sans-serif; font-size: 12pt;"><br />Proses awal dalam urutan pelayanan tamu ketika datang di hotel, adapun metode check in bermacam-macam :<br />• Tamu tiba di hotel disambut oleh :</span><span style="font-family: Arial, sans-serif; font-size: 7.5pt;"><o:p></o:p></span></div>
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<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Doorman atau doorgirl ( yang membukakan pintu lobby ),</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Bellboy ( yang mengurusi luggage / barang bawaan tamu ),</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">GRO ( Guest Relation Officer / yang mempersiapkan, mengantarkan dan memberikan informasi keperluan tamu selama di hotel ) dan diantar ke reception counter ( proses registrasi )</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
</ul>
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<span style="font-family: Tahoma, sans-serif; font-size: 12pt;">• Tamu tiba di hotel disambut doorman, bellboy, GRO dan diantar langsung ke kamarnya ( didalam kamar hanya mendatangani registration form ) hal ini sering disebut juga speedy check in / flash check in / Express Check In.<br /><br />Dalam guest check in / kedatangan tamu ada beberapa kriteria / kondisi dimana perlakuannyapun akan berbeda :<br />1. Individual Check In / F.I.T (Frequent Individual Traveler)<br />2. Group Check In / Tour Check In / G.I.T (Group Individual Traveler)<br />3. VIP Check In<br />4. Returning Guest Check In<br />5. Showing Room.<br /><br /><b>Registration & Guest Service</b><br />Tamu yang akan menginap harus melakukan registrasi, pendaftaran, pengidentifikasian tentang keberadaannya di hotel dimana tamu mengisi di registration card / registration form ( tamu diminta untuk menyerahkan KTP, Passport ) dan deposit, GL, Voucher dari data tersebut petugas akan memindahkan ke database system computer sehingga bisa terhubung ke semua department.<br /><br />Saat tamu Ceck In dan registrasi ada beberapa kemampuan yang dilakukan oleh reception / front desk agent :</span><span style="font-family: Arial, sans-serif; font-size: 7.5pt;"><o:p></o:p></span></div>
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<span style="font-family: Arial, sans-serif; font-size: 8pt;">1.<span style="font-family: 'Times New Roman'; font-size: 7pt;"> </span></span><span style="font-family: Tahoma, sans-serif; font-size: 12pt;">Up selling system / proses pelayanan tamu saat kedatangan / arrival registrasi / check in</span><span style="font-family: Arial, sans-serif; font-size: 8pt;"><o:p></o:p></span></div>
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<span style="font-family: Arial, sans-serif; font-size: 8pt;">2.<span style="font-family: 'Times New Roman'; font-size: 7pt;"> </span></span><span style="font-family: Tahoma, sans-serif; font-size: 12pt;">Product knowledge / pusat informasi baik tentang hotel maupun tentang daerah setempat, pengelolaan pelayanan tamu , kedatangan tamu sampai set harga kamar ( room rate )</span><span style="font-family: Arial, sans-serif; font-size: 8pt;"><o:p></o:p></span></div>
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<span style="font-family: Arial, sans-serif; font-size: 8pt;">3.<span style="font-family: 'Times New Roman'; font-size: 7pt;"> </span></span><span style="font-family: Tahoma, sans-serif; font-size: 12pt;">Manage guest service</span><span style="font-family: Arial, sans-serif; font-size: 8pt;"><o:p></o:p></span></div>
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<span style="font-family: Arial, sans-serif; font-size: 8pt;">4.<span style="font-family: 'Times New Roman'; font-size: 7pt;"> </span></span><span style="font-family: Tahoma, sans-serif; font-size: 12pt;">Maintenance relationship</span><span style="font-family: Arial, sans-serif; font-size: 8pt;"><o:p></o:p></span></div>
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<span style="font-family: Arial, sans-serif; font-size: 8pt;">5.<span style="font-family: 'Times New Roman'; font-size: 7pt;"> </span></span><span style="font-family: Tahoma, sans-serif; font-size: 12pt;">Handling Complaint / Menangani keluhan tamu</span><span style="font-family: Arial, sans-serif; font-size: 8pt;"><o:p></o:p></span></div>
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<span style="font-family: Tahoma, sans-serif; font-size: 12pt;"><br /><b>Check Out </b><br />Proses dimana tamu melakukan proses penyelesaian pembayaran / billing dimana proses ini sering juga disebut the last impression, adapun data yang perlu dipersiapkan adalah Guest Folio ( kumpulan transaksi tamu selama menginap di hotel ) baik itu tentang Food Beverage Service, laundry, business centre, meeting dll.<br /><br />Beberapa hal dalam penanganan check out<br />• Tamu telephone ke reception untuk informasi check out<br />• Tamu datang ke front desk / reception untuk check out<br />• Normal Check Out, Express Check out, Group Check Out.<br />• Reception info ke Housekeeping untuk pengecekan kamar<br />• Bellboy datang untuk penanganan barang bawaan<br />• Reception menyiapkan billing, dokument lain dan meminta kunci kamar.<br />• Pembayaran dengan kredit card, City Ledger<br />• Perlakuan gromming, salam untuk akhir yang menyenangkan<br />• Doorman membukakan pintu dan mengantar sampai mobil<br /><br /><b>Revenue Cycle </b><br />• Pengelolaan Billling, Guest Folio, pembayaran Cash, Credit & City Ledger.<br /><br /><b>Administration & Data Management</b><br />• Profile database / Pengelolaan System data tamu<br />• Budgeting & Forecasting<br />• Set up Rate Structure<br />• Room Alllocation<br />• Room Configuration<br />• House Count Information<br />• House Use<br />• Day Use<br />• Guest Key Management System<br />• Night report<br />• Safe Deposit Box Procedure<br />• Guest comments record, report and analysis<br />• Late Charge<br />• Skipper.<br />• Butler<br /><br />Beberapa jenis pelayanan pada Front Office :<br />Rooms<br />Rooms Division ( didalamnya termasuk laundry & dry cleaning, extra bed, minibar ). Kamar adalah product utama yang dijual. Dalam penjualan kamar beberapa hotel memasukkan breakfast sebagai satu paket namun ada juga hotel yang memisahkan antara rooms dan breakfast.<br /><br />Concierge, Valet Service, Transportation</span><span style="font-family: Arial, sans-serif; font-size: 7.5pt;"><o:p></o:p></span></div>
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<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Pusat pelayanan, penyimpanan, pengantaran, pengambilan, barang-barang tamu, packing.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Pelayanan peletakan mobil tamu / parkir / valet service.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Pelayanan penjemputan / pengantaran</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Pelayanan penyewaan mobil / rental</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Airport Representative.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
</ul>
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<span style="font-family: Tahoma, sans-serif; font-size: 12pt;">Business Centre Servcie, Drug Store, Money Changer</span><span style="font-family: Arial, sans-serif; font-size: 7.5pt;"><o:p></o:p></span></div>
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<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Pusat pelayanan kesekreatariatan : Foto Copy, Fax, Laminating, pengetikan, penjilidan, internet, rental computer, pengurusan tiket, rental mobil. Pengiriman surat, paket. Courier Service, dll</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Penyediaan barang-barang kebutuhan tamu : obat, buku-buku, majalah, voucher hand phone, gunting, cutter, lem, pembalut wanita, dll</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Money Changer / fasilitas yang diberikan tamu untuk penukaran mata uang. Nilai tukar rupiah akan ditetapkan berdasarkan tarif bookkeeping yang berlaku di hotel.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Arcades</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Lobby Entertainment</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Lobby Exhibition</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Rental room</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Cake Shop</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Tour Package</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
</ul>
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<b><span style="font-family: Tahoma, sans-serif; font-size: 12pt;">Telephone Operator </span></b><span style="font-family: Tahoma, sans-serif; font-size: 12pt;"><br />Operator saat ini tidak lagi jadi department revenue melainkan sudah jadi bagian dari service tamu / fasilitas. Hal ini dikarenakan sudah banyaknya pemakai mobile phone ( handphone ) yang memang telah menjadi kebutuhan untuk setiap orang.<br /><br />Seorang operator telephone harus berbicara dengan suara yang jelas, lancar dan harus mempunyai kepribadian yang baik, ramah, sopan dan murah senyum. Walau dalam telephone tidak dapat dilihat langsung tapi kepribadian baik dan suasana yang senang akan berpengaruh positif terhadap suara yang diucapkan.<br /><br />Sesuai dengan perkembangan seksi telephone tidak hanya berfungsi sebagai menerima dan menyambungkan telephone tapi juga menjalankan fungsi reservasi, upselling dan pusat informasi.<br /><br />Bebapa hal yang perlu diperhatikan pada bagian ini :<br />1. Berbicara jelas<br />2. Mengulang pesan<br />3. Memahami pesan dengan penegasan<br />4. Mencatat tanggal pesan<br />5. Waktu penerimaan pesan<br />6. Mencatat identitas pemberi pesan.<br />7. Mengolah kata, alih bahasa yang mudah dipahami pada penulisan<br /> orang pertama dan ketiga.<br />8. Meneliti pesan tertulis.<br />9. Menyampaikan pesan.<br /><br />Beberapa perlengkapan dan istilah dalam seksi operator :<br />• Swicth board telephone, Komputer set<br />• Video audio system set<br />• PABX<br />• Emergency call line<br />• Wake up call system<br />• Paging system<br />• Charging / billing system<br />• Telephone feature<br />• Rooming List<br />• Hotel information System<br />• Incoming Call<br />• Outgoing Call, long distance call, overseas call.<br /><br /><b>STANDARD OPERATIONAL PROCEDURE</b><br /><br /><b>1. Serah Terima ( Handling Over )</b><br /> Maksud dan Tujuan</span><span style="font-family: Arial, sans-serif; font-size: 7.5pt;"><o:p></o:p></span></div>
<ul type="disc">
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Memastikan serah terima tugas dari petugas satu shift ke petugas shift berikutnya dapat berlangsung dengan efektif dan efisien.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Penyampaian informasi yang harus ditindaklanjuti oleh shift berikutnya.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
</ul>
<div class="MsoNormal" style="background-color: white; line-height: 21.6pt; margin-bottom: 0in;">
<span style="font-family: Tahoma, sans-serif; font-size: 12pt;"> Uraian Kerja</span><span style="font-family: Arial, sans-serif; font-size: 7.5pt;"><o:p></o:p></span></div>
<ul type="disc">
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Pengecekan kamar-kamar check in apakah sudah di masukkan ke dalam sistem komputer hotel dan menuliskan/mencantumkan nomor folio pada RC ( RC/ Registration Card : formulir yang digunakan untuk mencatat data tamu yang check in ).</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Pengecekan persiapan Expected Arrival (EA : formulir yang berisi daftar tamu yang akan datang pada hari tersebut)</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Pengecekan kelengkapan kunci</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Memastikan tamu yang akan check out ED (Expected Departure : formulir yang berisi daftar tamu yang akan check out/meninggalkan hotel pada hari tersebut ) apakah memperpanjang tinggalnya atau tidak.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Mengisi Log Book yang meliputi :</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
</ul>
<div class="MsoNormal" style="background-color: white; line-height: 21.6pt; margin-bottom: 0in;">
<span style="font-family: Arial, sans-serif; font-size: 7.5pt;"> </span><span style="font-family: Tahoma, sans-serif; font-size: 12pt;"> 1.</span><span style="font-family: Arial, sans-serif; font-size: 12pt;"> </span><span style="font-family: Arial, sans-serif; font-size: 7.5pt;"> </span><span style="font-family: Tahoma, sans-serif; font-size: 12pt;">Kamar-kamar yang sudah check in pada shift tersebut.</span><span style="font-family: Tahoma, sans-serif; font-size: 7.5pt;"> </span><span style="font-family: Arial, sans-serif; font-size: 7.5pt;"><br /></span><span style="font-family: Tahoma, sans-serif; font-size: 12pt;"> 2. Kelengkapan kunci</span><span style="font-family: Tahoma, sans-serif; font-size: 7.5pt;"> </span><span style="font-family: Arial, sans-serif; font-size: 7.5pt;"><br /></span><span style="font-family: Tahoma, sans-serif; font-size: 12pt;"> 3. Kelengkapan persiapan Expected Arrival</span><span style="font-family: Tahoma, sans-serif; font-size: 7.5pt;"> </span><span style="font-family: Arial, sans-serif; font-size: 7.5pt;"><br /> </span><span style="font-family: Arial, sans-serif; font-size: 7.5pt;"> </span><span style="font-family: Tahoma, sans-serif; font-size: 12pt;">4. Informasi lain yang harus ditindaklanjuti oleh shift berikutnya.</span><span style="font-family: Arial, sans-serif; font-size: 7.5pt;"><o:p></o:p></span></div>
<ul type="disc">
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Menyampaikan hal penting yang harus ditindaklanjuti ke petugas shift berikutnya.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Pengecekan persiapan Serah Terima oleh shift berikutnya.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Melakukan serah terima dari satu shift ke shift berikutnya.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Bukti serah terima berupa tanda tangan petugas yang menerima (shift berikutnya).</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
</ul>
<div class="MsoNormal" style="background-color: white; line-height: 21.6pt; margin-bottom: 0in;">
<b><span style="font-family: Tahoma, sans-serif; font-size: 12pt;">2. Preparation Morning shift</span></b><span style="font-family: Tahoma, sans-serif; font-size: 12pt;"><br /> Maksud dan Tujuan<br /> Memastikan kegiatan persiapan kerja di Front Office yang menyangkut<br /> pemesanan kamar meliputi pengecekan blocking kamar, rekonfirmasi,<br /> penyiapan fruit basket, dan pencetakan RC.dapat berlangsung dengan<br /> efektif dan efisien.<br /><br />Uraian Kerja<br />Mengetahui pesanan kamarnya sudah atau belum diblok</span><span style="font-family: Arial, sans-serif; font-size: 7.5pt;"><o:p></o:p></span></div>
<ul type="disc">
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Pengecekan Expected Arrival</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Kebutuhan pemastian informasi kedatangan tamu.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Mencetak EA List.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Mengecek pesanan kamar apakah no. kamar yang sudah diblok sebelumnya atau belum</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
</ul>
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<span style="font-family: Tahoma, sans-serif; font-size: 12pt;">Pengecekan Room Status dan Bloking kamar selesai</span><span style="font-family: Arial, sans-serif; font-size: 7.5pt;"><o:p></o:p></span></div>
<ul type="disc">
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Mengetahui pesanan yang kamarnya sudah dan belum diblok.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Mengecek ulang status kamar yang EA.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Jika terdapat status yang tidak siap jual sedangkan kamar sudah diblok, maka dipindahkan bloking no kamar ke no kamar yang statusnya siap jual (VCI)</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Untuk kamar yang belum diblok dipindahkan bloking no kamar ke no kamar yang statusnya siap jual (VCI) juga.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Jika kamar yang siap jual belum cukup segera menghubungi Housekeeper/Housekeerping Departemen untuk mendapatkan informasi status kamar yang terbaru yang siap jual, atau yang prioritas bisa di-VCI-kan</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
</ul>
<div class="MsoNormal" style="background-color: white; line-height: 21.6pt; margin-bottom: 0in;">
<span style="font-family: Tahoma, sans-serif; font-size: 12pt;">Mengetahui kepastian calon tamu akan datang dan mencetak EA List yang sudah diperbaiki / Rekonfirmasi</span><span style="font-family: Arial, sans-serif; font-size: 7.5pt;"><o:p></o:p></span></div>
<ul type="disc">
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Kebutuhan pemastian kembali pemesanan kamar yang dilakukan oleh calon tamu.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Menghubungi calon tamu atau contact person guna memastikan kedatangan calon tamu.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;"> Mendapatkan jawaban kepastian kedatangan calon tamu.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Jika calon tamu tidak jadi datang, maka pesanan dibatalkan (release), dan memberlakukan syarat dan kondisi yang telah disepakati.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Jika calon tamu positif akan datang, maka proses diteruskan.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
</ul>
<div class="MsoNormal" style="background-color: white; line-height: 21.6pt; margin-bottom: 0in;">
<span style="font-family: Tahoma, sans-serif; font-size: 12pt;">Pengiriman fruit basket</span><span style="font-family: Arial, sans-serif; font-size: 7.5pt;"><o:p></o:p></span></div>
<ul type="disc">
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Mengetahui kepastian calon tamu akan datang dan mencetak EA List yang sudah diperbaiki</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Menghubungi F&B Department dan memberitahukan untuk mengirim Fruit Basket, sesuai dengan Complimentary Order yang telah dibuat sehari sebelum tanggal kedatangan..</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Menyerahkan kunci dan EA List yang sudah diperbaiki ke bagian F&B Department untuk ditindaklanjuti.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
</ul>
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<span style="font-family: Tahoma, sans-serif; font-size: 12pt;">Mencetak RC</span><span style="font-family: Arial, sans-serif; font-size: 7.5pt;"><o:p></o:p></span></div>
<ul type="disc">
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Kebutuhan untuk efisiensi dalam proses registrasi.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Mencetak RC dari EA hari tersebut.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Memindahkan bukti jaminan yang ada pada Reservation Form ke RC dari tamu yang telah memesan kamar sebelumnya.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Menyiapkan RC, hotel passport, meal & welcome drink coupon, dalam satu amplop yang telah diberi nama calon tamu.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
</ul>
<div class="MsoNormal" style="background-color: white; line-height: 21.6pt; margin-bottom: 0in;">
<span style="font-family: Tahoma, sans-serif; font-size: 12pt;">Pengecekan Kunci-kunci kamar<br />Memastikan kesesuaian kunci dengan dengan room status yang ada</span><span style="font-family: Arial, sans-serif; font-size: 7.5pt;"><o:p></o:p></span></div>
<ul type="disc">
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Memastikan jumlah fisik kunci dibandingkan dengna room available.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Print/display ving card key yang sudah dibuat; dibandingkan dengan room status.</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Buat laporan kunci/log book dan melaporkan ke FOM</span><span style="font-family: "Arial","sans-serif"; font-size: 8pt;"><o:p></o:p></span></li>
<li class="MsoNormal" style="background-color: white;"><span style="font-family: "Tahoma","sans-serif"; font-size: 12pt;">Kesesuaian jumlah fisik kunci, penggunaan ving card dan room status</span></li>
</ul>
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</div>
</div>
Anonymoushttp://www.blogger.com/profile/11790170419702182478noreply@blogger.com13tag:blogger.com,1999:blog-7460180368873164061.post-53730172292660331262013-01-26T05:41:00.000-08:002013-01-28T02:31:53.201-08:00Apa itu Hotel??<div dir="ltr" style="text-align: left;" trbidi="on">
<div style="text-align: left;">
<span style="font-family: Georgia, Times New Roman, serif;"><span style="background-color: white; font-weight: bold; line-height: 17.015625px; margin: 0px; padding: 0px; text-align: justify;"><span style="color: #741b47;">Definisi Hotel</span></span><span style="background-color: white; line-height: 17.015625px; text-align: justify;"><span style="color: #741b47;">,</span><span style="color: #303030;"> Hotel adalah suatu bentuk bangunan, lambang, perusahaan atau badan usaha akomodasi yang menyediakan pelayanan jasa penginapan, penyedia makanan dan minuman serta fasilitas jasa lainnya dimana semua pelayanan itu diperuntukkan bagi masyarakat umum, baik mereka yang bermalam di hotel tersebut ataupun mereka yang hanya menggunakan fasilitas tertentu yang dimiliki hotel itu.</span></span></span><br />
<br /></div>
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<span style="background-color: white; font-size: 12px; line-height: 16.78333282470703px; text-align: justify;"><span style="font-family: Georgia, Times New Roman, serif;"><br /></span></span></div>
<div style="text-align: justify;">
</div>
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<b><span style="background-color: white; font-size: 14pt;"><span style="font-family: Georgia, Times New Roman, serif;"><span style="color: #741b47;">Tipe-Tipe Hotel</span><o:p></o:p></span></span></b></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;"><span style="font-size: 16px;">Penentuan jenis hotel tidak terlepas dari kebutuhan pelanggan dan ciri atau sifat khas yang dimiliki wisatawan. </span><span style="font-size: 11.5pt;">Hotel dapat
dikelompokkan ke dalam beberapa tipe/kategori.</span></span><br />
<span style="background-color: white; font-family: Georgia, Times New Roman, serif;"><span style="font-size: 11.5pt;"><br /></span></span></div>
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<table border="1" cellpadding="0" cellspacing="0" class="MsoTableGrid" style="border-collapse: collapse; border: none; mso-border-alt: solid black .5pt; mso-border-themecolor: text1; mso-padding-alt: 0in 5.4pt 0in 5.4pt; mso-yfti-tbllook: 1184; width: 541px;">
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<b><span style="color: #231f20; font-family: "Arial,Bold","sans-serif"; font-size: 10.0pt; mso-bidi-font-family: "Arial\,Bold";">No.</span></b><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
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<td style="border-left: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-themecolor: text1; mso-border-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 70.35pt;" valign="top" width="94">
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<b><span style="color: #231f20; font-family: "Arial,Bold","sans-serif"; font-size: 10.0pt; mso-bidi-font-family: "Arial\,Bold";">Dasar Klasifikasi</span></b><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
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<td style="border-left: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-themecolor: text1; mso-border-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
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<b><span style="color: #231f20; font-family: "Arial,Bold","sans-serif"; font-size: 10.0pt; mso-bidi-font-family: "Arial\,Bold";">Penjelasan<o:p></o:p></span></b></div>
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<td style="border-left: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-themecolor: text1; mso-border-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
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<b><span style="color: #231f20; font-family: "Arial,Bold","sans-serif"; font-size: 10.0pt; mso-bidi-font-family: "Arial\,Bold";">Keterangan<o:p></o:p></span></b></div>
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<td rowspan="6" style="border-top: none; border: solid black 1.0pt; height: 12.2pt; mso-border-alt: solid black .5pt; mso-border-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 29.55pt;" valign="top" width="39">
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<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">1<o:p></o:p></span></div>
</td>
<td rowspan="6" style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.2pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 70.35pt;" valign="top" width="94">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Berdasarkan
Kelas<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.2pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Hotel melati<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.2pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<br /></div>
</td>
</tr>
<tr style="height: 12.1pt; mso-yfti-irow: 2;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Hotel bintang satu(*)<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Jumlah kamar standar, minimum 15 kamar<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Kamar mandi di dalam<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Luas kamar standar, minimum 20 m</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 6.0pt;">2</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 12.1pt; mso-yfti-irow: 3;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Hotel bintang dua (**)<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Jumlah kamar standar, minimum 20 kamar<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Kamar suite minimum 1 kamar<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Kamar mandi di dalam<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Luas kamar standar, minimum 22 m</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 6.0pt;">2<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Luas kamar suite, minimum 44 m</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 6.0pt;">2</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 12.1pt; mso-yfti-irow: 4;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Hotel bintang tiga (***)<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Jumlah kamar standar, minimum 30 kamar<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Kamar suite minimum 2 kamar<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Kamar mandi di dalam<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Luas kamar standar, minimum 24 m</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 6.0pt;">2<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Luas kamar suite, minimum 48 m</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 6.0pt;">2</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 12.1pt; mso-yfti-irow: 5;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Hotel bintang empat (****)<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Jumlah kamar standar, minimum 50 kamar<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Kamar suite minimum 3 kamar<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Kamar mandi di dalam<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Luas kamar standar, minimum 24 m</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 6.0pt;">2<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Luas kamar suite, minimum 48 m</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 6.0pt;">2</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 12.1pt; mso-yfti-irow: 6;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Hotel bintang lima (*****)<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Jumlah kamar standar, minimum 100 kamar<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Kamar suite minimum 4 kamar<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Kamar mandi di dalam<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Luas kamar standar, minimum 26 m</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 6.0pt;">2<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 10.0pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Luas kamar suite, minimum 52 m</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 6.0pt;">2</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 13.15pt; mso-yfti-irow: 7;">
<td rowspan="4" style="border-top: none; border: solid black 1.0pt; height: 13.15pt; mso-border-alt: solid black .5pt; mso-border-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 29.55pt;" valign="top" width="39">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">2<o:p></o:p></span></div>
</td>
<td rowspan="4" style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 13.15pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 70.35pt;" valign="top" width="94">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Berdasarkan
Plan<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 13.15pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Full American Plan<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 13.15pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Harga
kamar sudah termasuk tiga kali makan (pagi, siang dan malam)</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 13.05pt; mso-yfti-irow: 8;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 13.05pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Modified American Plan<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 13.05pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Harga
kamar sudah termasuk dengan dua kali makan, di mana salah<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">satu
di antaranya harus makan pagi (</span><i><span style="color: #231f20; font-family: "Arial,Italic","sans-serif"; font-size: 11.5pt; mso-bidi-font-family: "Arial\,Italic";">breakfast</span></i><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">), seperti:<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 11.5pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Kamar + makan pagi + makan siang<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: Wingdings; font-size: 11.5pt; mso-bidi-font-family: Wingdings;"> </span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Kamar + makan pagi + makan malam</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 13.05pt; mso-yfti-irow: 9;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 13.05pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Continental Plan<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 13.05pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Adalah
perencanaan harga kamar di mana harga kamar tersebut sudah<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">termasuk
dengan kontinental breakfast.</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 13.05pt; mso-yfti-irow: 10;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 13.05pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
European Plan<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 13.05pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Tamu
yang menginap hanya membayar untuk kamar saja.<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Keistimewaannya:<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">•
Praktis, banyak digunakan oleh hotel-hotel<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">•
Memudahkan </span><i><span style="color: #231f20; font-family: "Arial,Italic","sans-serif"; font-size: 11.5pt; mso-bidi-font-family: "Arial\,Italic";">system billing </span></i><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">(Pembayaraan
saat </span><i><span style="color: #231f20; font-family: "Arial,Italic","sans-serif"; font-size: 11.5pt; mso-bidi-font-family: "Arial\,Italic";">check ou</span></i><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">t)</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 10.45pt; mso-yfti-irow: 11;">
<td rowspan="3" style="border-top: none; border: solid black 1.0pt; height: 10.45pt; mso-border-alt: solid black .5pt; mso-border-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 29.55pt;" valign="top" width="39">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">3<o:p></o:p></span></div>
</td>
<td rowspan="3" style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 10.45pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 70.35pt;" valign="top" width="94">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Berdasarkan
Ukuran<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 10.45pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Hotel Kecil/Small Hotel<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 10.45pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<i><span style="color: #231f20; font-family: "Arial,Italic","sans-serif"; font-size: 11.5pt; mso-bidi-font-family: "Arial\,Italic";">Small hotel </span></i><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">adalah hotel kecil
dengan jumlah kamar di bawah 150 kamar</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 10.4pt; mso-yfti-irow: 12;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 10.4pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Hotel Sedang/Medium Hotel<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 10.4pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Adalah
hotel dengan ukuran sedang, di mana dalam medium hotel ini<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">dapat
dikategorikan menjadi 2, yaitu:<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">• </span><i><span style="color: #231f20; font-family: "Arial,Italic","sans-serif"; font-size: 11.5pt; mso-bidi-font-family: "Arial\,Italic";">Average hotel </span></i><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">:
jumlah kamar antara 150 sd. 299 kamar.<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">• </span><i><span style="color: #231f20; font-family: "Arial,Italic","sans-serif"; font-size: 11.5pt; mso-bidi-font-family: "Arial\,Italic";">Above average hotel </span></i><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">:
jumlah kamar antara 300 sd. 600 kamar.</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 10.4pt; mso-yfti-irow: 13;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 10.4pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Hotel Besar/Large Hotel<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 10.4pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<i><span style="color: #231f20; font-family: "Arial,Italic","sans-serif"; font-size: 11.5pt; mso-bidi-font-family: "Arial\,Italic";">Large hotel </span></i><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">adalah hotel dengan
klasifikasi sebagai hotel besar dengan<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">jumlah
kamar diatas </span><b><span style="color: #231f20; font-family: "Arial,Bold","sans-serif"; font-size: 11.5pt; mso-bidi-font-family: "Arial\,Bold";">600 </span></b><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">(enam
ratus) kamar</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 15.65pt; mso-yfti-irow: 14;">
<td rowspan="2" style="border-top: none; border: solid black 1.0pt; height: 15.65pt; mso-border-alt: solid black .5pt; mso-border-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 29.55pt;" valign="top" width="39">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">4<o:p></o:p></span></div>
</td>
<td rowspan="2" style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 15.65pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 70.35pt;" valign="top" width="94">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Berdasarkan
Lokasi<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 15.65pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
City Hotel<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 15.65pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Hotel
yang terletak di dalam kota, di mana sebagaian besar tamunya yang<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">menginap
adalah memiliki kegiatan berbisnis.</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 15.6pt; mso-yfti-irow: 15;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 15.6pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Resort Hotel<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 15.6pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Adalah
hotel yang terletak di kawasan wisata, di mana sebagian besar<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">tamunya
tidak melakukan kegiatan bisnis, tetapi lebih banyak rekreasi.</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 12.2pt; mso-yfti-irow: 16;">
<td rowspan="6" style="border-top: none; border: solid black 1.0pt; height: 12.2pt; mso-border-alt: solid black .5pt; mso-border-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 29.55pt;" valign="top" width="39">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">5<o:p></o:p></span></div>
</td>
<td rowspan="6" style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.2pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 70.35pt;" valign="top" width="94">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Berdasarkan
Area<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.2pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Downtown Hotel<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.2pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<br /></div>
</td>
</tr>
<tr style="height: 12.1pt; mso-yfti-irow: 17;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Suburb Hotel<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Hotel
yang berlokasi di pinggiran kota, yang merupakan kota satelit yaitu<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">pertemuan
antara dua kota madya.</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 12.1pt; mso-yfti-irow: 18;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Country Hotel<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<br /></div>
</td>
</tr>
<tr style="height: 12.1pt; mso-yfti-irow: 19;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Airport Hotel<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Adalah
hotel yang berada dalam satu kompleks bangunan atau area<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">pelabuhan
udara atau sekitar bandar udara.</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 12.1pt; mso-yfti-irow: 20;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Motel<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<br /></div>
</td>
</tr>
<tr style="height: 12.1pt; mso-yfti-irow: 21;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">• Inn<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<br /></div>
</td>
</tr>
<tr style="height: 12.2pt; mso-yfti-irow: 22;">
<td rowspan="6" style="border-top: none; border: solid black 1.0pt; height: 12.2pt; mso-border-alt: solid black .5pt; mso-border-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 29.55pt;" valign="top" width="39">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">6<o:p></o:p></span></div>
</td>
<td rowspan="6" style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.2pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 70.35pt;" valign="top" width="94">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Berdasarkan
Maksud Kunjungan Tamu<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.2pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Business Hotel<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.2pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Hotel
yang tamunya sebagain besar berbisnis, di sini biasanya menyediakan<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">ruang-ruang
</span><i><span style="color: #231f20; font-family: "Arial,Italic","sans-serif"; font-size: 11.5pt; mso-bidi-font-family: "Arial\,Italic";">meeting </span></i><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">dan </span><i><span style="color: #231f20; font-family: "Arial,Italic","sans-serif"; font-size: 11.5pt; mso-bidi-font-family: "Arial\,Italic";">convensi</span></i><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">.</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 12.1pt; mso-yfti-irow: 23;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Tourism Hotel<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Hotel
yang kebanyakan tamunya adalah para wisatawan, baik domestik<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">maupun
manca negara.</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 12.1pt; mso-yfti-irow: 24;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Sport Hotel<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Hotel
yang merupakan bagian dari satu kompleks olah raga.<o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 12.1pt; mso-yfti-irow: 25;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Pilgrim hotel<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Hotel
yang sebagian tempatnya berfungsi sebagai fasilitas beribadah.</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 12.1pt; mso-yfti-irow: 26;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Cure Hotel<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Adalah
hotel yang tamu-tamunya adalah tamu yang sedang dalam proses<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">pengobatan
atau penyembuhan dari suatu penyakit.</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 12.1pt; mso-yfti-irow: 27;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Casino Hotel<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 12.1pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Adalah
hotel yang sebagian tempatnya berfungsi sebagai tempat untuk<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">kegiatan
berjudi.</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 10.45pt; mso-yfti-irow: 28;">
<td rowspan="3" style="border-top: none; border: solid black 1.0pt; height: 10.45pt; mso-border-alt: solid black .5pt; mso-border-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 29.55pt;" valign="top" width="39">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">7<o:p></o:p></span></div>
</td>
<td rowspan="3" style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 10.45pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 70.35pt;" valign="top" width="94">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Lamanya
Tamu Menginap<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 10.45pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Transit Hotel<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 10.45pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Tamu
yang menginap di hotel ini biasanya dalam waktu yang singkat,<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">rata-rata
satu malam.</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 10.4pt; mso-yfti-irow: 29;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 10.4pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Semi Residential Hotel<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 10.4pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Tamu
yang menginap di hotel ini biasanya lebih dari satu malam, tetapi<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">jangka
waktu menginap tetap singkat, berkisar antara 1 minggu sd. 1 bulan.</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 10.4pt; mso-yfti-irow: 30;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 10.4pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Residential Hotel<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 10.4pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Tamu
yang menginap di hotel ini cukup lama, paling sedikit satu bulan.</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr>
<td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 29.55pt;" valign="top" width="39">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">8<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 70.35pt;" valign="top" width="94">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Kriteria
Jenis Tamu<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Family
Hotel<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<br /></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Adalah
tamu yang menginap bersama keluarganya</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 13.85pt; mso-yfti-irow: 32;">
<td rowspan="3" style="border-top: none; border: solid black 1.0pt; height: 13.85pt; mso-border-alt: solid black .5pt; mso-border-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 29.55pt;" valign="top" width="39">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">9<o:p></o:p></span></div>
</td>
<td rowspan="3" style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 13.85pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 70.35pt;" valign="top" width="94">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Aspek
Bentuk Bangunan<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 13.85pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Pondok Wisata<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 13.85pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Merupakan
suatu usaha perseorangan dengan mempergunakan sebagian<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">dari
rumah tinggalnya untuk inapan bagi setiap orang dengan<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">perhitungan
pembayaran harian.</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 13.8pt; mso-yfti-irow: 33;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 13.8pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Cottage<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 13.8pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Adalah
suatu bentuk bangunan yang dipergunakan untuk usaha pelayanan<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">akomodasi
dengan fasilitas-fasilitas tambahan lainnya.</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 13.8pt; mso-yfti-irow: 34;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 13.8pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Montel<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 13.8pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Adalah
suatu bentuk bangunan yang digunakan untuk usaha perhotelan<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">dengan
sarana tambahan adanya garasi disetiap kamarnya.</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
<tr style="height: 20.75pt; mso-yfti-irow: 35;">
<td rowspan="2" style="border-top: none; border: solid black 1.0pt; height: 20.75pt; mso-border-alt: solid black .5pt; mso-border-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 29.55pt;" valign="top" width="39">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">10<o:p></o:p></span></div>
</td>
<td rowspan="2" style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 20.75pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 70.35pt;" valign="top" width="94">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">Wujud
Fisik<o:p></o:p></span></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 20.75pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">•
Produk Nyata (</span><i><span style="color: #231f20; font-family: "Arial,Italic","sans-serif"; font-size: 10.0pt; mso-bidi-font-family: "Arial\,Italic";">Tangibel)<o:p></o:p></span></i></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 20.75pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<br /></div>
</td>
</tr>
<tr style="height: 20.7pt; mso-yfti-irow: 36; mso-yfti-lastrow: yes;">
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 20.7pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 121.5pt;" valign="top" width="162">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;">• Produk Tidak Nyata </span><i><span style="color: #231f20; font-family: "Arial,Italic","sans-serif"; font-size: 10.0pt; mso-bidi-font-family: "Arial\,Italic";">(Intangible)</span></i><o:p></o:p></div>
</td>
<td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; height: 20.7pt; mso-border-alt: solid black .5pt; mso-border-bottom-themecolor: text1; mso-border-left-alt: solid black .5pt; mso-border-left-themecolor: text1; mso-border-right-themecolor: text1; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0in 5.4pt 0in 5.4pt; width: 184.5pt;" valign="top" width="246">
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">Produk
tidak nyata adalah segala sesuatu yang berkaitan pelayanan<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 11.5pt;">dan
pembentukan citra suatu produk dan hotel.</span><span style="color: #231f20; font-family: "Arial","sans-serif"; font-size: 10.0pt;"><o:p></o:p></span></div>
</td>
</tr>
</tbody></table>
</div>
<span style="background-color: white; color: #741b47; font-family: Georgia, 'Times New Roman', serif;"><b>JENIS-JENIS DEPERTEMEN UTAMA DI DALAM HOTEL DAN TUGASNYA :</b></span><br />
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<b><span style="background-color: white; font-family: Georgia, Times New Roman, serif;">No <o:p></o:p></span></b></div>
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<b><span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Departemen<o:p></o:p></span></b></div>
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<b><span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Keterangan<o:p></o:p></span></b></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">1</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Marketing</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Memasarkan hotel ke pasaran luas sesuai kebutuhannya</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">2</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Front Office</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Menjual kamar yang memenuhi syarat dan siap untuk dihuni oleh tamu
hotel</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">3</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Housekeeping</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Menyediakan kamar yang bersih dan siap dihuni oleh tamu</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">4</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Laundry</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Membantu departemen housekeeping dalam menyediakan kebutuhan linen
untuk kamar hotel dan seragam karyawan</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">5</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Engineering </span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Mengoperasikan, merawat, dan memperbaiki semua peralatan hotel</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">6</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Food and Beverage</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Menyiapkan makanan dan minuman di dalam hotel</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">7</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Finance </span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Mengelola keuangan, baik pemasukan maupun pengeluaran hotel</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">8</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">personnel</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Mengurusi administrasi seluruh karyawan hotel</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">9</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Training </span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Memberikan berbagai latihan bagi karyawan hotel baik yang baru maupun
lama</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">10</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">security</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Menjaga dan mengatur keamanan hotel</span></div>
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<span style="background-color: white; color: #741b47; font-family: Georgia, Times New Roman, serif;"><b>Beberapa type kamar tamu :<span style="font-size: small;"></span></b></span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;"><br /></span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">a. <i>Single Room</i></span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Kamar untuk satu orang yang dilengkapi dengan satubuah tempat tidur berukuran single untuk satu orang.</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">b. <i>Twin Room</i></span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Kamar untuk dua orang yang dilengkapi dengan dua buah tempat tidur masing masing berukuran single.</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">c. <i>Double Room</i></span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Kamar yang dilengkapi dengan satu buah tempat tidurberukuran double (untuk dua orang)</span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">d. <i>Double-double</i></span></div>
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<span style="background-color: white; font-family: Georgia, Times New Roman, serif;">Kamar untuk empat orang yang dilengkapi dengandua kamar tamu, dan dengan tempat tidur berukuran double (untuk dua orang)</span></div>
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<span style="background-color: white; font-family: Georgia, 'Times New Roman', serif; text-indent: -0.25in;"><br /></span></div>
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<span style="background-color: white; font-family: Georgia, 'Times New Roman', serif; text-indent: -0.25in;"><b><span style="color: #741b47;">Adapun fasilitas standar yang terdapat pada masing-masing jenis kamartersebut adalah sebagai berikut :</span></b></span></div>
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<ul>
<li><span style="background-color: white; font-family: Georgia, 'Times New Roman', serif; text-indent: -0.25in;">Ø Kamar mandi private (Bath Room)</span></li>
<li><span style="background-color: white; font-family: Georgia, 'Times New Roman', serif; text-indent: -0.25in;">Ø Tempat tidur (jumlah dan ukurannya sesuai dengan jenis)</span></li>
<li><span style="background-color: white; font-family: Georgia, 'Times New Roman', serif; text-indent: -0.25in;">Ø Ruang tidur</span></li>
<li><span style="background-color: white; font-family: Georgia, 'Times New Roman', serif; text-indent: -0.25in;">Ø Lemari pakaian (Cupboard)</span></li>
<li><span style="background-color: white; font-family: Georgia, 'Times New Roman', serif; text-indent: -0.25in;">Ø Telepon</span></li>
<li><span style="background-color: white; font-family: Georgia, 'Times New Roman', serif; text-indent: -0.25in;">Ø Televisi dan radio Channel</span></li>
<li><span style="background-color: white; font-family: Georgia, 'Times New Roman', serif; text-indent: -0.25in;">Ø Meja rias / tulis (dressing table)</span></li>
<li><span style="background-color: white; font-family: Georgia, 'Times New Roman', serif; text-indent: -0.25in;">Ø Rak untuk menyimpan koper (luggage rack)</span></li>
<li><span style="background-color: white; font-family: Georgia, 'Times New Roman', serif; text-indent: -0.25in;">Ø Asbak, korek api, handuk alat tulis</span></li>
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